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How to Develop the Perfect Communication Skills to Fulfil Your Leadership Potential

Expert guest: Robin Kermode from Zone2

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Small business owners know the importance of communication. We’re never out of reach for our clients and we’re answering calls, e-mails and social media messages almost 24/7. But when it comes to speaking to our staff, colleagues and clients in a formal setting, how many of us are projecting the right image of leadership?

Public speaking is one of those things that can have the same effects on the most successful CEOs as it does on school children. People can be intelligent, experienced and knowledgeable about their work, but put them in front of a large audience and nerves can still get the better of them. As common as this problem is, it’s one of the most difficult to overcome. How can we go about improving our communications skills and, as a result, project a stronger, more confident style of leadership?

On this episode of the number one small business podcast, we’re joined by Robin Kermode who has not only had successful career as a stage and screen actor, but he’s also built an excellent reputation as one of the leading communication coaches in the world. Robin’s going to be discussing the reasons why public speaking can be difficult, what we can do to conquer this tricky problem and the benefits to our businesses that effective communication can bring.

Issue Challenged in this Small Business Podcast:

How can I develop communication skills needed to fulfil my leadership potential?

About Robin:

Robin Kermode is an actor, author, speaker and communication coach. Through his company, Zone 2, Robin has helped some of the world’s leading CEOs and senior professionals to improve their communication skills. Robin draws on his experiences as an actor to help leaders connect emotionally with their audience.

Robin’s here on this episode of Excellence Expected to share some of his wisdom when it comes to public speaking. His tips will help you develop a better speaking style that will improve your leadership abilities.

Actionable Tips:

  1. Get your voice in the right place. We need to speak from our emotional centre as opposed to our throats. Try this exercise. Stick your tongue out and say the whole of ‘Humpty Dumpty’ or count from one to ten. Try your best to articulate the words. After you stop, your voice will have changed and become more emotionally connected.
  2. If you’re feeling nervous and you start shaking when speaking in public, clench your buttocks or thigh muscles. This will stop you shaking and help you focus.
  3. Start well. We need to put our key message first. Cut to the chase and open with why the audience are there and why they should listen to you.

Robin Kermode

Top Quotes:

  • “We’ve got about one sentence with which to grab an audience. Within that sentence, the audience will have decided whether they like you or not, whether they trust you or not and you’ll hopefully have articulated why you are there and what’s in it for them.”
  • “You have to be present and in the moment.”
  • “I like people to speak with energy, clarity and humanity. We need probably about 10% more energy than normal but not so much that we become like a gameshow host. We need clarity in the structure of the message and the clarity of delivery. Most important is humanity. We need a human connection with an audience.”
  • “Good leaders don’t make it about themselves, they make it about the audience.”
  • “Just knowing how to sound natural will pay dividends. If you don’t, you’re just not going to connect to the younger generation.”
  • “It doesn’t take as much time as you think. If you have four or five hours, this will pay dividends on everything that you do. Every phone conversation that you have, every meeting and even how you shake someone’s hands. We can learn it all.”
  • “If you go through life making other people feel special, life is so easy. If you go through life saying, ‘look at me!’ everyone wants you to fall on a banana skin.”
  • “Keep moving, keep developing and listen to feedback.”

Robin’s Links:

Key Timestamps:

Don’t forget, the more you expect from yourself, the more you WILL excel!

About the author, Mark

Mark is the founder of Excellence Expected and shares straight talking content that draws upon his experience of building a successful business portfolio since 2003.

He tells it how it is and helps you cut through the online noise.

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Did you know?
I send select, high quality content exclusively to people like you who invest time in developing themselves.

The issue is not giving me the best email address to contact you on, the issue is whether you are serious about being the best you can be.

You in?